Privacy Notice
1. Who we are
And Then Agency is operated by By Artisan LLC ("us", "we", or "our"). This notice explains how we collect and process your data on andthen.agency and in the course of providing our automation services.
By accessing this website, you acknowledge and accept the conditions of this Privacy Policy.
2. Our principles
Before the legal details, here's how we think about your data:
- We don't actively collect sensitive information about you. When we do, it's only to fulfill a service you've requested, and we keep it secure.
- We don't sell or trade your personal information. Ever.
- We only keep your data for as long as necessary to fulfill the purposes described here.
- You can opt out of our email communications at any time using the link in every email we send.
3. What data we may collect
- Your name and email address
- Your physical address (if relevant to our services)
- Messages you send to us
- Technical data such as your IP address, browser type, and device information
- Statistical data about how you use our website (pages visited, time spent, navigation paths)
- Records of our communications
- Records of payments, if applicable
4. How we use your data
- To respond to your enquiries about our services
- To provide and fulfill the automation services you've engaged us for
- To send you relevant updates about our services (where permitted by law)
- To keep records of our business communications
- To improve your experience on our website
- To analyze and improve the performance of our website
- To process payments and financial transactions
5. Lawful basis for processing
We process your data under the following lawful grounds as defined by the General Data Protection Regulation (GDPR):
- Contract performance: Processing necessary to fulfill services you've engaged us for
- Legitimate interests: Processing necessary to run our business responsibly, respond to enquiries, and improve our services
- Consent: Where you've explicitly agreed to receive marketing communications or signed up for resources we provide
6. How we collect your data
We collect data when you provide it directly to us (such as filling out a contact form or sending us an email), when you use our website (through cookies and similar technologies), and from third-party analytics and advertising services.
7. Data security
We take appropriate security measures to prevent your data from being accidentally lost, accessed, altered, or disclosed without authorization. In the event of a suspected data breach, we will notify you and any relevant regulators as required by law.
8. Third-party sharing
We may share your data with service providers who help us operate our business (such as hosting, analytics, and payment processing), professional advisers, and government entities where legally required.
When we share data with third parties, we require them to use it only for the purposes we've specified and to keep it secure.
9. Data retention
We keep your data only for as long as necessary to fulfill the purposes described in this notice, or to meet legal, accounting, or reporting requirements. In some cases, we may anonymize your data for statistical purposes, in which case we may use it indefinitely.
10. Your rights
Under data protection laws, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Withdraw consent at any time
- Object to processing of your data
To exercise any of these rights, please email us at hello@andthen.agency. We'll respond to legitimate requests within one month.
11. Children's privacy
Our services are not directed at anyone under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it immediately.
12. Links to other sites
Our website may contain links to third-party sites that we don't operate. We have no control over their content or privacy practices, and we encourage you to review their policies before providing any personal information.
13. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Cookies Notice
A cookie is a small piece of data stored on your computer or mobile device by your web browser. Most websites use cookies for legitimate purposes, and they don't harm your device.
How we use cookies
We use cookies on this website to:
- Analyze how you use our website (pages visited, time spent, etc.)
- Improve your experience and our website's performance
- Remember your preferences
- Understand the effectiveness of our marketing efforts
Managing cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse some or all cookies, or to alert you when cookies are being sent.
Please note that if you disable or refuse cookies, some parts of our website may not function properly.
Questions?
If you have any questions about this Privacy & Cookies Notice, please contact us.